Barasat, West Bengal
Exchange & Refund Policy
Last Updated: 29 August 2026
At Lalmohan Uniforms, we are committed to supplying quality uniforms that meet the agreed product specifications. This Exchange & Refund Policy applies to orders placed through our website or directly with our sales team.
1. Exchange Policy
An exchange may be considered if:
- The product received is defective or damaged.
- The wrong product, size or specification was supplied due to an error on our part.
- The product does not substantially match the specifications confirmed at the time of order.
Customers should contact us as soon as possible after receiving the order with the order details and clear photographs of the product and packaging.
Products submitted for exchange should be unused, unwashed and in their original condition, wherever applicable.
2. Non-Exchangeable Products
Exchange requests may not be accepted for:
- Products that have been used, washed, altered or damaged after delivery.
- Customized or specially manufactured uniforms where the specifications were approved by the customer.
- Products embroidered, printed or branded specifically according to customer requirements.
- Incorrect size selection made by the customer.
- Change of mind after the order has been confirmed or production has started.
For bulk, institutional and customized orders, specific exchange terms may be agreed before production begins.
3. Refund Policy
A refund may be considered in the following circumstances:
- An eligible order is cancelled before production begins.
- Lalmohan Uniforms is unable to fulfil a confirmed order.
- A significant product or supply error attributable to Lalmohan Uniforms cannot reasonably be resolved through replacement or exchange.
Refund eligibility will be determined after reviewing the individual order and circumstances.
4. Refunds for Customized & Bulk Orders
Customized, branded and specially manufactured uniforms are produced according to the customer’s approved requirements.
Therefore, refunds due to change of mind, incorrect specifications supplied by the customer, or cancellation after production has commenced may not be available.
Any applicable advance payment, cancellation or refund terms for a customized or bulk order will be communicated before order confirmation.
5. How to Request an Exchange or Refund
Please contact our team with:
- Order/invoice number
- Customer or business name
- Details of the issue
- Photographs of the product
- Photographs of packaging, where relevant
Our team will review the request and communicate the applicable resolution.
6. Refund Processing
Once a refund is approved, it will be processed using the applicable payment method or another mutually agreed method.
The time taken for the amount to reflect in the customer’s account may depend on the payment provider or banking institution.
7. Important Notice
This policy does not limit any rights available to consumers under applicable law. Specific terms agreed in writing for a particular wholesale, institutional or customized order may apply.
Contact Us
For questions regarding shipping, returns, cancellations or refunds, please contact our team.
- 7439767576 | 7450807412
- www.lalmohangroup.com
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